Legal

Privacy Policy

Last updated: 29 April 2026

Basenine respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us about our services.

Who we are

Basenine provides business systems, workflow automation, database design, integrations and related technology services.

Our website address is https://basenine.com.au.

Information we collect

We may collect personal information that you choose to provide to us, including your name, email address, phone number, business name and details about your enquiry.

We may also collect limited technical information when you visit the website, such as your IP address, browser type, device information, pages visited and general usage information. This helps us keep the website secure, reliable and useful.

Contact forms and enquiries

If you submit an enquiry through the website or contact us by email, we use the information you provide to respond to your enquiry, discuss potential work, provide quotes, deliver services and maintain appropriate business records.

Comments and user-generated content

If the website allows comments or user-generated content, we may collect the information shown in the relevant form, together with your IP address and browser user agent string to assist with spam detection and website security.

An anonymised string created from your email address, also known as a hash, may be provided to the Gravatar service to check whether you use that service. The Gravatar privacy policy is available at https://automattic.com/privacy/. After a comment is approved, your profile picture may be visible publicly in the context of your comment.

Media uploads

If you upload images or files to the website, you should avoid uploading files that contain embedded location data, such as EXIF GPS data. Visitors may be able to download and extract location data from publicly available files.

Cookies

Our website may use cookies to support basic website functionality, improve user experience, remember preferences, support login sessions and help keep the website secure.

If you leave a comment, you may choose to save your name, email address and website in cookies so you do not need to re-enter those details later. These cookies may last for up to one year.

If login functionality is used, temporary cookies may be set to confirm that your browser accepts cookies. Login cookies and screen preference cookies may also be used. Login cookies are removed when you log out, unless you choose a persistent login option.

Embedded content from other websites

Pages on this website may include embedded content, such as videos, maps, images, articles or other third-party material. Embedded content from another website behaves in the same way as if you visited that website directly.

Those third-party websites may collect data about you, use cookies, embed additional tracking and monitor your interaction with the embedded content, particularly if you are logged in to an account with that third party.

How we use your information

We use personal information to operate the website, respond to enquiries, provide services, prepare quotes, manage client relationships, improve our systems, maintain security and comply with legal or administrative obligations.

Who we share your information with

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate the website, deliver services, manage email, process payments, host systems, provide analytics, prevent spam or meet legal obligations.

If you request a password reset, your IP address may be included in the reset email for security purposes.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, deliver services, maintain records, resolve disputes and meet legal, accounting or security requirements.

If comments are enabled, comments and related metadata may be retained indefinitely so follow-up comments can be recognised and approved automatically.

If user accounts are enabled, registered users can view, edit or delete certain personal information in their profile. Website administrators may also view and edit that information where required to operate the website.

Your rights

You may request access to the personal information we hold about you. You may also ask us to correct, update or delete your personal information, subject to any information we are required to keep for administrative, legal, accounting or security purposes.

Where your information may be sent

Website data may be processed using hosting, email, security, analytics, spam detection or other technology services. Some of these services may process information outside Australia.

Visitor comments, if enabled, may be checked through an automated spam detection service.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, but we aim to use practical, sensible safeguards.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at sales@basenine.com.au.